Support - FAQs
Q: What PDA devices will
your software run on?
Our software runs on the
Pocket PC devices running the Pocket PC 2000, 2002, and 2003 operating
system. All titles also run on the new Windows Mobile 5 OS devices. Our software
does not run on the "Palm OS" devices.
Q: Can I download a
trial version before I buy it?
Yes, you can
download a trial version from our home page. The trial version is full
featured and will run for 14-days. After which, you will need to
purchase a license to continue using the game.
Q: What different
payment options do you have?
To make
purchases from our web site, we use PayPal to process our Credit Card
transactions.
PayPal is a widely used payment system that allows you to make secured
credit card purchases online. You don't need a PayPal account to use
this payment option. If you do have a PayPal account, you can certainly
use it to make purchases also. We can also accommodate purchases made by
check or money order if you wish. Please contact us at sales@teeteesoftware.com
if you would like to pursue that option.
Q: When I purchase your
software from your web site, how soon will I get a licensed copy?
After you
make your purchase, PayPal will authorize the transaction. Once we get
confirmation of the completed transaction, our automated system will
email you the software activation code(s). If you purchase using a
credit card, this process usually occurs within 2 minutes.
Q: Where do
I enter the registration code I received (via Email) to fully activate the
game software?
After making
your purchase of one of our games, you will receive a reg key code
number via email to activate the software. What you need to do, is enter
this 12-digit code number in the "About" screen of the game.
This will convert the trial version of the software into the full
version.
Q: I
purchased software from your web site, however, I still haven't received
an email-- where is it?
Some
internet providers (such as AOL) have spam blockers in place that will
prevent our emails from reaching your mail inbox. We suggest you check
any defined "spam" folders to see if they contain our sent
email.
Q: I've
sent you some emails but haven't received any responses-- what could be
happening?
As stated in
the last question, some internet providers may block our emails thinking
they are spam. If you think this is the case, try sending us an email
from a different web account (e.g., a free Yahoo.com or Hotmail.com
account) and see if that works better for you.
Q: If I need support,
who do I contact?
Support related questions
should be sent to support@teeteesoftware.com
.
Q: Where can I send
suggestions for new games?
Ideas and/or suggestions
for new games can be sent to support@teeteesoftware.com
.
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